Resume

DAVID DUNCAN 

 SUMMARY OF SKILLS

• Strong team player – work well with remote, distributed teams.
• Proficient in UDK, Unreal Kismet, Unreal Matinee, and PhysX Lab Apex Actors.
• Some experience in Perforce Source Control, Unreal Script, and Maya.
• Fast learner, strong work ethic, strong technical Skills, Digital Native. 
• Strong sound editing skills from editing a podcast for over a year.
• Extensive PC troubleshooting experience 
• PC/Laptop Repair

GAME DESIGN PROJECTS

Game Impact Event (Three month project)

• Team leader of a group of four, kept team focus, and resolved, conflicts.
• Modified Unreal Script to build custom nodes for kismet.
• Designed 4 of the 8 levels found in our game’s final turn in, using UDK.
• Laid ground work Unreal script for our aiming mechanic to use with a 2d mouse which is able track in 3d space.
• Worked with Perforce version controls software integrated with UDK and VS10

Cohabit (One month project)

• Designed one of the games 3 levels.
• Cohabit was a heavily modified UDK for top down game play.

Moon Light Temple (One week project)

• Designed a small balanced 4 player death match level utilizing UDK and Kismet.

Blindsight (Current UDK project)

• Set up enemy (Bot) placement in levels and set up AI in Kismet 
• Community manager for Blindsight over Facebook and Twitter

EDUCATION

Full Sail University                                                                                    Winter Park, FL

Bachelors of Science, Degree in Game Design, August 2012 GPA: 3.59.

ECPI College of Technology                                                             Virginia Beach, VA

Applied Associates of Science. Degree in Computer Electronics Engineering Technology, April 2007 GPA: 3.63.

EMPLOYMENT HISTORY
Network Operations Center Engineer, Yahoo!                                   Lockport, NY
March 2014 - February 2016

• Network Operations Engineer at Yahoo! 
• First line of defense for alerts created by code updates, power failures, hardware failures or software issues.
• Troubleshoot systems alerts in Netcool before switching over to Moogsoft for monitoring
• Used Service Now daily as our ticketing tool. 
• Used PuTTY or terminal to access Linux command line to run commands to resolve the alerts
  Log into alerting hosts to check status with top, df -h, etc.
• Access filers to delete snaps to make more space
• Resolving the alerts or having them escalated to the appropriate parties with in SLA.
• Sending Service Now tickets over to various site operations teams around the world for host maintenance when we could not access hosts remotely.

Customer Care Agent III, Yahoo!                                                          Amherst, NY
July 2013 - March 2014 

• Account level customer service for Yahoo!  
• Assisting customers with password/account recovery and other technical issues
• Trained in accounts over the phone and through email ticketing system Star/Right Now
• Trained to handle small business customer’s website and domain issues. 
• Adjust DNS setting for small business customer
   

Obituary Editor, Classifieds Plus Inc.                                                  Buffalo, NY        
October 2011- July 2013

• Duties include answering phone calls about how to place obituaries and celebrations 
• Gathering emailed obituaries and celebrations from families and funeral homes to format for the newspaper. 
• Performed basic photo editing to format photos for the paper.
• Made calls to the Toledo Medical Center to verify the passing of people who had donated their body when the family was not going through a furfural home.

Customer Service Representative, Verizon                                       Buffalo, NY        
May 2009- October 2010

•  Duties include sales, customer care, and billing inquiries for all Verizon residential telecom products.

Customer Service Representative, Time Warner Cable          Cheektowaga, NY        
September 2007- May 2009

• Duties include customer care, billing inquiries, sales, for Time Warner Cable services.
• Preformed  level 1 technical support of Time Warner Cable television, roadrunner and home phone services. 
• Scheduled maintenance for the services that could not be resolved over the phone.
• Escalated to the next level of support when no maintenance was needed but customers needed further support.

Computer Repair Technician, Best Way Rent to Own           Virginia Beach, VA        
April 2007- August 2007

•  Duties include troubleshooting and repairing laptop and desktop computers.
• Ordering new components, or savaging components from unused machines to make repairs. 
• Restoring computers to factory settings, so they can be rented out to new customers.
• Performing some basic help desk support to the customers currently renting our computers.

HONORS & AWARDS

Scholarship for the Education of Technology Students (SETS)

ECPI College of Technology: Dean’s List, Perfect Attendance, Multiple Awards